Better and more cost effective:
Self-support in the Digital Workplace
- Users answer every question re. Microsoft programs themselves.
- Employees effortlessly remain up-to-date with Microsoft Evergreen.
- Number of helpdesk calls re. Microsoft programs approaches zero.
- Reduces your costs for the long-term.
- Provides continuous user support – 24/7.
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"The world is becoming more and more complex. soluzione42 makes it simpler."
"The modern Digital Workplace with soluzione42: There exists no comparable solution."
"Our employees train themselves now. That relieves the help desk significantly."
"soluzione42 awakens a real desire for knowledge: Training, when knowhow is needed."
Let’s calculate the potential savings for your company.
The Best Features
Training and Support take place where and when the user needs it – within the program that he is currently using. The soluzione42 Client take advantage of the WIN API to seamlessly integrate itself in the supported application. The Client overlays the application in transparent mode and can be freely positioned in the application’s window, typically at the application’s left side.
Users receive highly relevant search results, even when the precise search term is not known. The clever search function translates common language into proper technical terms, supports automatic spelling correction and ‘AutoComplete’. Based on meta data sets, it also provides suggestions for related topics. If a users desires it, he can limit search results to just those for the application he is currently using.
Especially popular when migrating to new software: Migration Help shows users where previously familiar commands are located in the new user interfaces. After users click to a familiar command in a simulated (previous) user interface, they are shown a click-film animation that illustrates the steps to reach the function in the new user interface. Included is a compact guide with the click path.
The soluzione42 product world immediately reflects new functions and changes to the operation of Windows, Microsoft productivity tools such as Office 365, Teams or OneDrive, and other specialized applications. In particular, by taking advantage of Microsoft Evergreen, the self-service tool continuously providesad hoc support for the latest features.
All training contents and user interfaces in the soluzione product world are available in German, English, French, Spanish, Portuguese, Chinese and Japanese. (Inquire for additional languages.) By deploying soluzione42 in your company or organization, you are providing a highly adaptive, future-oriented training and support strategy that significantly enhances the effectiveness of both local and international digital workplaces.
The answer to all your most important questions is clear… soluzione42!
83% help-desk relief at EMEA (insurance company)
During migration, soluzione 42 reduced the help-desk workload from 7 calls /user to 1.2 calls/user.
73% first-tryanswers at Investment Bank, Schleswig Holstein
Using soluzione42, 73% of users found the answer to all their Microsoft Office questions– independently, at first try.
Permanent self-service solution with 5,000 seats at a Swiss automotive supplier
Long-term, intensive use of soluzione42, even after migrating to new Microsoft software.