Self-service tool for microsoft products

Office 365? Do not panic! – soluzione42 is the answer to almost all questions.

80% fewer help desk calls. 100% more productive employees.



Learn more about soluzione42 in our video
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Better and more cost effective:
Self-support in the Digital Workplace

  1. Users answer every question re. Microsoft programs themselves.
  2. Employees effortlessly remain up-to-date with Microsoft Evergreen.
  3. Number of helpdesk calls re. Microsoft programs approaches zero.
  4. Reduces your costs for the long-term.
  5. Provides continuous user support – 24/7.
Do you want to experience our product yourself?

Click now to secure a free appointment without any obligation. We look forward to meeting you.

"The world is becoming more and more complex. soluzione42 makes it simpler."
Bernhard Bothner
Personal Development
Versicherungskammer Bayern
"The modern Digital Workplace with soluzione42: There exists no comparable solution."
Matthias Tilch
IT-Servicemanagement
IT.Niedersachsen
"Our employees train themselves now. That relieves the help desk significantly."
Jörg Wenghöfer
IT Management
Hansestadt Lübeck
"soluzione42 awakens a real desire for knowledge: Training, when knowhow is needed."
Hauke Janzen
Project Leader, Investment Bank
Schleswig-Holstein

Let’s calculate the potential savings for your company.

Your Advantages

> 80% Fewer calls

Because your employees answer every question regarding Microsoft tools themselves, they become independent from the help desk. Self-service 24/7!

90% Usage Rate

During deployment, your staff utilizes soluzione42 around 90% of the time. Thereafter, usage continues at a permanently high level.

7 Languages

Companies with an international presence secure a standardized, sustainable training solution that keeps global staff members IT-fit and up-to-date.

The Best Features

Training and Support take place where and when the user needs it – within the program that he is currently using. The soluzione42 Client take advantage of the WIN API to seamlessly integrate itself in the supported application. The Client overlays the application in transparent mode and can be freely positioned in the application’s window, typically at the application’s left side.

Nahtlose Integration Soluzione

 

 

Users receive highly relevant search results, even when the precise search term is not known. The clever search function translates common language into proper technical terms, supports automatic spelling correction and ‘AutoComplete’. Based on meta data sets, it also provides suggestions for related topics. If a users desires it, he can limit search results to just those for the application he is currently using.

Especially popular when migrating to new software: Migration Help shows users where previously familiar commands are located in the new user interfaces. After users click to a familiar command in a simulated (previous) user interface, they are shown a click-film animation that illustrates the steps to reach the function in the new user interface. Included is a compact guide with the click path.

Umstiegshilfe Soluzione

The soluzione42 product world immediately reflects new functions and changes to the operation of Windows, Microsoft productivity tools such as Office 365, Teams or OneDrive, and other specialized applications. In particular, by taking advantage of Microsoft Evergreen, the self-service tool continuously providesad hoc support for the latest features.

All training contents and user interfaces in the soluzione product world are available in German, English, French, Spanish, Portuguese, Chinese and Japanese. (Inquire for additional languages.) By deploying soluzione42 in your company or organization, you are providing a highly adaptive, future-oriented training and support strategy that significantly enhances the effectiveness of both local and international digital workplaces.

The answer to all your most important questions is clear… soluzione42!

Success Stories

83% help-desk relief at EMEA (insurance company)

During migration, soluzione 42 reduced the help-desk workload from 7 calls /user to 1.2 calls/user.

73% first-tryanswers at Investment Bank, Schleswig Holstein

Using soluzione42, 73% of users found the answer to all their Microsoft Office questions– independently, at first try.

Permanent self-service solution with 5,000 seats at a Swiss automotive supplier

Long-term, intensive use of soluzione42, even after migrating to new Microsoft software.

soluzione42 Sales partner

Satisfied clients are our trademark!

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