The soluzione42 Client enables users to independently solve any problems that may arise while using Microsoft programs and specialized applications to perform their everyday work. The soluzione42 Client seamlessly integrates the soluzione42 Library into every application program. In this way, regardless of which application is currently in use, employees can always access the same, universal support interface.
24/7-Self-Support – The soluzione42 Client helps users independently change over to new software environments. Thereafter, it provides structured training for the long-term plus immediate, on-demand, 24/7 ad-hoc support to solve users’ urgent problems.
Complete integration – Support and training take place where and when the information is most needed – right at the users’ desk, in the program he is currently using. The soluzione42 Client uses the WIN API to seamlessly integrate with the supported applications.
Multiple paths to skills/knowledge, multimedia – Every user expands his skills and knowledge however and whenever he likes. In accord with a user’s preferred learning-styles, he can access the desired information via compact guides, audiovisual training animations, interactive exercises or detailed training documents. Users can also take advantage of structured courses, click paths and click films to find their way step-by-stepto the desired commands. Related topics, recommended and most-searched-for solutions direct users to additional functions which they can use to expand their knowledge of the applications.
Migration Help – Using an interactive simulation that recreates the familiar interface of earlier program versions, users can transfer their existing knowledge to the operation of the new user interface. This approach is, for example, quite popular among users who are switching from Lotus Notes to Outlook.
Semantic Search – This powerful search tool translates informal language or inexact search terms into proper technical terms which enables users to receive highly relevant search results. The function corrects typing errors, supports auto-completion, and provides links to closely related topics.
Search filter – Users can specify whether a search range should be limited to a specific application or if the entire Office suite should be examined for matches. When the search filter is set to ‘automatic’, the soluzione42 Client recognizes the application with which the user is currently working and displays results for just that application.
Optional views – In full view, the soluzione42 Client can be placed anywhere on the desktop. It can also be docked on the right or left side of the monitor’s screen, be displayed as a ‘cheat sheet’ or as a ‘floating’ search bar.
Straightforward, intuitive operation – No complex instructions are required to start and use the soluzione42 Client. Your intuition is sufficient. You can start it via the Start menu, taskbar, system tray, with a desktop icon or a shortcut link.
Responsive Design – In addition to desktop PCs, soluzione42 is all set for deployment on mobile devices.
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soluzione42® Helpdesk Interface
soluzione42® Getting Started
soluzione42® Use Case Library