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soluzione42® Helpdesk Interface

The soluzione helpdesk Interface makes the entire set of knowledge contents in the soluzione42 Library available via your help-desk ticket system.

When a need for support arises, your employees can not only access all training units contained in the soluzione42 Library but your company or organization’s existing knowledge base, as well. Using the ticket system, you can leverage soluzione’s 100,000-times proven methodic and didactic techniques to publish new content.

The integrated, dynamically growing knowledge database enables end users to obtain – on their own – the answers to questions regarding Microsoft application programs, specialized programs and other knowledge domains, as well. Because your employees will be utilizing self-service to access information independently, the number of calls to your helpdesk will sink significantly, thus increasing your organization’s productivity.

Since the system automatically identifies the problems your employees most often seek to solve, your helpdesk can react to users’ special information/training needs in a targeted fashion.

It is also planned to networkto a client’s own information sourcesin a multifaceted fashion. For example, we can link the knowledge objects stored in the soluzione42 Library to the client’s helpdesk database.As part of that effort, all database contents will be assigned metadata sets that, in addition to other things, will establish the relationships of the various objects to one another. As a result, soluzione’s semantic search will not only deliver highly relevant direct results, but will also present suggestions for additional, related topics that will enrich each user’s knowledge and problem-solving capabilities.

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