soluzione42® Library

Self-service for the Digital Workplace of the future: the soluzione42 Library encompasses a knowledge database that contains the answers to nearly all questions that your employees may encounter during their work at their digital workplace.

The comprehensive soluzione42 Library contains training and support modules for the most important Microsoft application programs. It can also support clients’ specialized and proprietary applications, including company- or organization-specific training and education content.

There are two methods by which a user can access the soluzione Library’s contents: by means of the soluzione42 Client or ‚by using a Web browser such as Edge, Internet Explorer, Firefox or Chrome. Using the help system is both straightforward and intuitive, which enables users to obtain answers to all their questions without having to depend on other people. This leads to a significantworkload reduction at the client’s helpdesk. The soluzione42 Library and Client mesh seamlessly with each other; their functionality and operation harmonize perfectly. In addition, they support Responsive Design for mobile devices.

Support and structured learning – The soluzione42 Library combines immediate ad hoc support, when an answer is needed right away, with a structured training environment thatenables users to systematically expand their skills/knowledge with a high degree of retention.

Personalized training – The flexible help environment is designed to accommodate each user’s individual needs and learning-style preferences. The system provides multiple media formats for accessing its wealth of knowledge/skills.

Detail-rich content – Each topic is thoroughly described in fine detail. For Microsoft Office alone, there are approximately 2,000 training units.

Migration help – A simulated, interactive user-interface that closely resembles older program versions facilitates the transfer of existing skills to the new user interface.

Semantic Search – This powerful search tool converts informal language to proper program terminology, corrects spelling, and automatic completes partially entered terms.

soluzione42 Library

Help and support for …

Microsoft applications

  • Office 2016 / 365 / Online: Word, Excel, PowerPoint, Outlook, Skype, Teams, OneNote, OneDrive
  • Windows 10, Switchover from Lotus Notes to Outlook, etc.
  • Available soon: SharePoint, Yammer, Planner

Your individual topics
soluzione would be pleased to implement training contents, tailored to meet your company’s individual requirements – for CRM or ERP, for example, or for proprietarysoftwareor any other employee-training topics – in languages of your choice.

Supported languages

  • German
  •  English
  • French
  • Spanish
  • Portuguese
  • Chinese
  • Japanese
  • Inquire for other languages

Gateways to knowledge

  • Click paths with shortcuts
  • AudioVisual animations
  • Interactive exercises
  • Courses and tutorials for systematic learning
  • Detailed training documents (PDF, HTML)
  • Interactive migration help: from earlier user interfaces to the new interface
  • Semantic Search
  • What’s new? (Evergreen)
  • Related solutions
  • Recommended solutions
  • Frequently searched solutions
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soluzione42® Client

soluzione42® Helpdesk Interface

soluzione42® CMS

soluzione42® Getting Started

soluzione42® Use Case Library

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