“The introduction of Microsoft 365, together with the soluzione team’s ongoing support, has helped our employees use new tools effectively and improve the way they work. Regular updates and engaging learning and tip campaigns have also played an important role in helping us achieve our goals for Microsoft 365.”
Organization Profile
- Client: IKK classic
- Microsoft products: Word for Microsoft 365, Excel for Microsoft 365, PowerPoint for Microsoft 365, Outlook for Microsoft 365, OneNote desktop app, Visio, Word for the web, Excel for the web, PowerPoint for the web, Outlook on the web, Planner, Whiteboard, Forms, Lists, Stream, Teams
- Learning platform: solution42 App & Web
- Industry: Insurance
- Country: Germany
Background
IKK classic introduced soluzione’s learning solution when it moved from Office 2010 to Word, Excel, PowerPoint, and Outlook for Microsoft 365. Its broader goal was to replace traditional introductory Office courses with on-demand learning, reserving in-person training for specialized topics.
The Challenge
Moving from Office 2010 to Office 365 brought significant changes for users. Alongside learning new features, employees needed to continue using familiar workflows without interruption and quickly find answers to everyday application questions.
The Solution
IKK classic chose soluzione’s modern learning platform and Customer Success Service. The aim was to make soluzione App & Web employees’ first stop for everyday questions about Office and Microsoft 365. The extensive learning library also helps employees build skills for working effectively with both Office applications and newer Microsoft 365 apps, with regular content updates keeping the resources current.
Close Collaboration as a Key to Success
Since May 2021, an experienced Customer Success Manager has worked closely with IKK classic. The service includes consulting to identify needs and initiate appropriate measures quickly, ensuring that the organization’s Microsoft 365 roadmap is supported by relevant learning resources.
Customized tip campaigns and regular reviews of usage statistics help support ongoing learning. In addition, organization-specific use cases were identified, and recommendations for implementing them with Microsoft 365 applications were prepared for publication on the intranet.
Introducing Microsoft Teams was a major focus of the support. Live demonstrations by soluzione helped managers and employees learn how to find useful Teams guidance on the learning platform and resolve questions independently instead of opening support tickets. Relevant courses and instructional videos shared on IKK classic’s intranet over several weeks also supported the rollout.
The Results
Four years after soluzione App & Web was introduced, usage statistics showed that the learning assistant had become an integral part of IKK classic’s employee training approach. Comprehensive guidance, customized tip campaigns, and hands-on support for the introduction of Teams and Visio helped maintain consistent usage.
