soluzione services for M365 - secure your company a place at the top!
Relieve your helpdesk, increase productivity and never lose touch again even with evergreen IT
Imagine...
You permanently reduce your helpdesk calls, your workforce easily keeps pace with M365 Evergreen IT and you sustainably increase productivity in your company.
Whether you’re in IT, HR, or management, our offerings for the Modern Workplace and M365 provide you with powerful tools to efficiently design in-company training programs and achieve lasting changes in daily work behavior.
Your benefits:
- Create learning content tailored to your company: standard content, company-specific content, or use cases – always up-to-date thanks to regular updates.
- Self-service user interfaces: 24/7 support for all Microsoft functions and questions, optimized for all types of devices.
- We support your migration process and provide a customized change strategy – so that the transition to the new digital world of work is successful.
Our commitment:
- We support your users’ work processes individually and time-savingly.
- You receive feedback: We advise on planning next steps and recommend measures to achieve your goals.
- Our e-learning is pedagogically sound, suitable for every skill level, and does not disrupt the work process. This makes it a popular choice for your company.
Ad hoc support & knowledge transfer in the digital workplace
With a comprehensive knowledge database and two learning portals, we offer a strong foundation for your employee training. Our virtual library is customizable and can be expanded with your own content or languages – including non-Microsoft topics such as Cisco Webex.
We are also happy to develop content specifically tailored to your company: for CRM, ERP, proprietary software, or any other training topic.
Our content can be integrated into all common learning management systems (LMS) via SCORM or LTI. Or use our in-house platforms with additional functionality:
- Various learning formats (learning videos, click videos, and click paths)
Presentation in courses and tutorials for systematic learning - Semantic full-text search, history, and favorites
Expert tips with additional background knowledge
What’s new?, recommendations, and most searched – for tailored learning - Cross-cutting content such as use cases, introductory videos, and transition guides
- Forwarding function – for shared learning
Our Platforms
soluzione42 E-Learning: 4,000 micro-segmented learning content pieces for more than 20 Microsoft applications.
soluzione42 Web: The modern and user-friendly interface allows access to our learning content via a web browser.
soluzione42 App: Our intuitive app interacts seamlessly with the supported programs and can be used together with or independently of soluzione42 Web.
Experience with soluzione42 Web and App
Overview: Amann & Söhne GmbH & Co. KG has successfully implemented soluzione42 Web and App and uses these products to optimize its digital workflows. As part of the premium onboarding, they were provided with comprehensive introductory documents and supporting materials. They also received customized, topic-specific one-pagers that provided a good introduction to the soluzione rollout.
Experience: “The introduction of soluzione42 Web and App has made our daily work significantly easier. The user-friendly interface and comprehensive introductory documents and supporting materials enabled our employees to use the new tools quickly and efficiently. The personal contacts within the soluzione42 team were particularly helpful. The high-quality and flexible learning content on Microsoft topics provided us with optimal support during the M365 rollout.”
Results:
- Improved collaboration and communication within the team
- More efficient use of M365 applications
- Reduction in support requests through ad-hoc support and systematic learning
- Regular evergreen updates ensure that changes in M365 are reflected in sync with Microsoft releases.
Conclusion: “We greatly appreciated the friendly support of the soluzione42 team and our personal contacts. We are very satisfied with the results and can wholeheartedly recommend soluzione42 Web and App.”
Our topics & subscription models
soluzione is your competent partner for all key future topics: Modern Workplace, Cybersecurity Awareness, and Artificial Intelligence. Below you will find our service matrix with the respective packages and service descriptions for each area.
With our subscription models, you can book individual topic areas and combinations thereof, or you can request a comprehensive service to leverage synergies. We create a customized plan precisely for your needs and determine when we will focus on each topic.
- E-Learning
- soluzione42 Web
- Evergreen Learning Update
- Custome Content Creationn (package on request)
- CSM Basis Onboarding
- Introductory Media Set
- News
- Hosting
- Support
- SCORM
Professional
All features from Essential plus:
- soluzione42 App
- CSM Premium Onboarding
- CSM Account Manager Regular Support (Quartaly)
- CSM Websessions 2x Live
- Statistical Analysis (Quarterly)
- Consulting
- Tip Campaign: 6 OnePagers + 12 Tips
- Communication Plan
- Communication Plan Update
- LTI
- Teams Integration
All features from Professional plus:
-
CSM Account Manager
Regular Support (Monthly) - CSM Websessions 4x Live
- Statistical Analysis (Monthly)
- Strategy Workshop
- Tip Campaign: 10 OnePagers + 24 Tips
- Custom Animated Trailer
- Custom Content (package on request)
- CSM Premium Onboarding
- Statistical Analysis
- Consulting
- Phishing Simulations (up to 15)
- E-Learning
- soluzione42 Web
- Update
- Custom Content (package on request)
- CSM Basis Onboarding
- Introductory Media Set
- News
- Hosting
- Support
- SCORM
Professional
All features from Essential plus:
- CSM Premium Onboarding
- CSM Account Regular Support (Quarterly)
- CSM Websessions 2x Live
- Statistical Analysis (Quarterly)
- Consulting
- Phishing Simluations (up to 15)
- LTI
- Teams Integration
All features from Professional plus:
-
CSM Account Manager
Regular Support (Monthly) - CSM Websessions 4x Live
- Statistical Analyiss (Monthly)
- Phishing Simulations (up to 24)
- Spear Phishing
- Cyber Security Awareness Campaign
- Custom Animated Trailer
- E-Learning
- soluzione42 Web
- Evergreen Learning Update
- Custom Content (package on request)
- CSM Basis Onboarding
- Introductory Media Set
- News
- Hosting
- Support
- SCORM
Professional
All features from Essential plus:
- soluzione42 App
- CSM Premium Onboarding
-
CSM Account Manager
Regular Support (Quarterly) - CSM Websessions 2x Live
- Statistical Analysis (Quarterly)
- Consulting
- Tip Campaign: 6 OnePagers + 12 Tips
- Communication Plan
- Communication Plan Update
- LTI
- Teams Integration
All features from Professional plus:
-
CSM Account Manager
Regular Support (Monthly) - CSM Websessions 4x Live
- Statistical Analysis (Monthly)
- Strategy Workshop
- Tip Campaign: 10 OnePagers + 24 Tips
- Customer Animated Trailer
- E-Learning
- soluzione42 Web
- Evergreen Learning Update
-
Individuelle Contenterstellung
(Auf Anfrage eigenes Paket)
- CSM Basis Onboarding
- Medienset zur Einführung
- News
- Hosting
- Support
- SCORM
Professional
Alle Funktionen aus Essential plus:
- soluzione42 App
- CSM Premium Onboarding
-
CSM Account Manager
Regelbetreuung (Quartal) - CSM Websessions 2x Live
- Statistische Auswertung (Quartal)
- Consulting
- Tipp Kampagne: 6 OnePager + 12 Tipps
- Kommunikationsplan
- Kommunikationsplan Update
- LTI
- Teams Integration
Alle Funktionen aus Professional plus:
-
CSM Account Manager
Regelbetreuung (Monatlich) - CSM Websessions 4x Live
- Statistische Auswertung (Monatlich)
- Strategieworkshop
- Tipp Kampagne: 10 OnePager + 24 Tipps
- Individueller Animationstrailer
Our services
Customer Success Management
Onboarding – Basic & Premium: Every customer receives access to the Project Manager Cockpit and the soluzione Toolbox website. In Premium Onboarding (for Phishing Alone, Profession & Excellence customers), your responsible CSM consultant will introduce you to our services in a live online meeting.
Introduction – media set & web session: We enable you to communicate the introduction of soluzione internally. Professional & Excellence customers also receive a live demo with experienced CSM consultants.
Regular support: From the Professional & Excellence levels upwards, you will have a dedicated Customer Success Account Manager. Questions about available services or the contract will be answered directly.
Tools
Hosting, maintenance & support: soluzione Script GmbH is a company based in Germany and all our learning content is hosted on our own hardware. You receive direct personal support from technical consultants. Release updates and patches are applied automatically when available.
Updates & news: We produce our learning content in Microsoft evergreen mode to ensure that updates are applied as synchronously as possible. In addition, relevant new features are already available in the AI portal between releases, as well as new learning films in soluzione Web via the “Brand new” section.
Consulting & Campaigns
Communication plan & update: Together with your personal consultant, you will develop a communication plan in an initial strategy workshop or in consulting appointments, which will be updated again for months 6-12.
Campaign service: Your consultant works out which goal is to be achieved in which phase using Modern Workplace tools and which channel is suitable.
Custom animated trailer: We implement individual animation trailers according to your concept or develop a suitable template together. The film is animated according to your ideas and implemented with audio on a text-to-speech basis.
Evaluate & Measure
Regular performance measurement: Professional & Excellence customers benefit from our soluzione statistics service. Your consultant provides regular reporting on the use of soluzione42 App & Web, advises on planning further steps and recommends suitable measures for your goals.
FAQ
“Modern Workplace” stands for a modern working environment that uses new technologies and flexible working methods to increase productivity and satisfaction of all employees.
soluzione offers comprehensive training, consulting and technological solutions to support companies in the implementation and optimization of the Modern Workplace.
soluzione offers a wide range of learning content – from Microsoft 365, through Office 2019 and 2021, to specific tools and technologies relevant to the modern workplace. We also offer customized solutions tailored to a company’s specific needs.
Microsoft 365 is a central platform in the modern workplace, with diverse applications and collaboration tools. Soluzione offers specialized training and implementation services for Microsoft 365 to ensure companies get the most out of this platform.
Yes, soluzione works closely with companies to provide customized solutions that meet the company’s specific needs and goals.
By providing flexible working methods, effective communication tools and continuous training, such as those offered by soluzione, companies promote a positive work culture that significantly increases employee retention and satisfaction.
Yes, soluzione has successfully supported numerous companies from various industries in implementing the Modern Workplace. Detailed case studies are available on our website or upon request.