Learning and Support
for your Evergreen IT
Microsoft 365? Evergreen-IT? Don‘t panic! – soluzione42 is the answer to almost all questions your employees may have in terms of the digital workplace. With the highly individualized user adoption service from solution, your employees can answer their own questions about Office 2016, Office 2019 and Microsoft 365.
Why is this
relevant to me?
What are the benefits of
User Adoption as a Service?
How does User Adoption
work with soluzione42?
> 80% fewer calls
Because your employees answer every question regarding Microsoft tools themselves, they become independent from the help desk. Self-service 24/7!
90% usage rate
The degree of utilization of soluzione42® during deployment (commissioning of an enterprise application) is 90 %. Even after that, the learning and utilization rates remain at a high level.
Supported languages: German, English, French, Spanish, Portuguese, Dutch
Support and learning takes place where the user needs the information – in the program he is currently working with. The soluzione42 app overlays the application and can be placed anywhere, for example on the left side of the application.
Adaptive semantic search
The user receives highly relevant search results, even if he does not know the search term. The intelligent search translates colloquial language into technical terminology, supports spelling correction and “auto-completion” and provides related topic suggestions based on metadata. On request, the user receives explicit search hits for the application he is currently working with.
Especially popular when migrating to new software: Migration Help shows users where previously familiar commands are located in the new user interfaces. After users click to a familiar command in a simulated (previous) user interface, they are shown a click-film animation that illustrates the steps to reach the function in the new user interface. Included is a compact guide with the click path.
Specifically geared to the needs of the user, the soluzione Scenarios provide support for current problems related to the digital workplace – even across applications. Based on a specialized concept, users can decide whether they want work through the entire scenario or whether the introduction, step-by-step instructions, tips or checklists provide the relevant added value. Each scenario offers exactly the information required to efficiently solve the respective issue.
Your business case
Compared with no-training solutions
In comparison to classroom training
For your employees using the software
These companies already trust us: